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Understanding how your own organisation measures up is difficult without comparative and meaningful data. Membership will give you personalised reports on your organisation’s learning and development services using a variety of Key Performance Indicators, identify opportunities for improvement, and benchmark your organisation against the industry and fellow members’ organisations.

• Learning & Development Industry Report: With this comprehensive report you will be able to leverage the research findings to benchmark your workplace performance initiatives. You will learn, for example, what other top organisations spend on learning and development, how much per employee is invested, what the current percentages are in the training delivery mix, how many hours formal learning is undertaken per employee, which employee groups receive the largest percentage of training expenditure, and what the ‘hot issues’ are being faced by today’s corporate learning and development directors.

• Your Customer Feedback: A sample of your learners will be surveyed to enable you to gauge their view of your learning delivery, services, customer support and administration. Additionally we shall conduct Mystery Shopper surveys so you may learn exactly what your customers think of your organisation. Your results can then be compared, on a confidential basis, to the best and worst performers in each area.

• Learning Industry Megatrends Report: On an annual basis we publish this report on the critical issues for your business for the year ahead. It will include recommended actions and probability analysis. The report is updated on a quarterly basis to ensure that you are fully up-to-date on the emerging issues and are best placed to outline the key elements of the strategy to address them.

• Your Cost Metrics and KPIs: On an annual basis your organisation’s cost and performance metrics can be compared against other member organisations and trends established.

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